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  • Aligning CX strategy with business growth
    Enhanced Customer Experience

    Aligning CX strategy with business growth

    I’ve spent most of my career working with organisations that thought they were scaling, when in reality they were simply…

    Alejandra Moreno

    February 6, 2026

Jean Moreau

Jean Moreau is a digital marketing expert and content creator passionate about storytelling, social media, and helping brands grow online.

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average handle time bpo customer services bpo partner BPO Services Business growth complicated cx procedures customer support CX procedures cx strategy handle time managing operational risk Nearshore productivity Nearshore teams operational risk optimize procedures

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  • Aligning CX strategy with business growth

    Aligning CX strategy with business growth

  • Customer service models for regulated industries

    Customer service models for regulated industries

  • Managing operational risk in customer support

    Managing operational risk in customer support

  • Aligning CX strategy with business growth
    Enhanced Customer Experience

    Aligning CX strategy with business growth

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average handle time bpo customer services bpo partner BPO Services Business growth complicated cx procedures customer support CX procedures cx strategy handle time managing operational risk Nearshore productivity Nearshore teams operational risk optimize procedures

Latest Posts

  • Aligning CX strategy with business growth

    Aligning CX strategy with business growth

  • Customer service models for regulated industries

    Customer service models for regulated industries

  • Managing operational risk in customer support

    Managing operational risk in customer support

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