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  • Managing operational risk in customer support
    Operational Efficiency

    Managing operational risk in customer support

    Customer support today operates under intense pressure. Regulatory expectations are higher, customers are less forgiving, and operational complexity has increased…

    Alejandra Moreno

    February 3, 2026

Jean Moreau

Jean Moreau is a digital marketing expert and content creator passionate about storytelling, social media, and helping brands grow online.

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average handle time bpo customer services bpo partner BPO Services complicated cx procedures customer support CX procedures handle time managing operational risk Nearshore productivity Nearshore teams operational risk optimize procedures

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  • Managing operational risk in customer support

    Managing operational risk in customer support

  • Coaching beyond average handle time

    Coaching beyond average handle time

  • Choosing a BPO partner without the buzzwords

    Choosing a BPO partner without the buzzwords

  • Managing operational risk in customer support
    Operational Efficiency

    Managing operational risk in customer support

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Tags

average handle time bpo customer services bpo partner BPO Services complicated cx procedures customer support CX procedures handle time managing operational risk Nearshore productivity Nearshore teams operational risk optimize procedures

Latest Posts

  • Managing operational risk in customer support

    Managing operational risk in customer support

  • Coaching beyond average handle time

    Coaching beyond average handle time

  • Choosing a BPO partner without the buzzwords

    Choosing a BPO partner without the buzzwords

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