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Managing operational risk in customer support
Customer support today operates under intense pressure. Regulatory expectations are higher, customers are less forgiving, and operational complexity has increased…
Jean Moreau
Jean Moreau is a digital marketing expert and content creator passionate about storytelling, social media, and helping brands grow online.
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best customer service BPO Services complex cx environments customer expirience strategy customer support performance cx environments CX quality high volume services knowledge transfer managing high volume services managing peak demands measuring customer support Nearshore teams peak demands training process
