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Identifying friction across customer service operations
The East Coast moves with a particular kind of energy, the kind you feel when you step out of Penn…
Alejandra Moreno
Alejandra is a Nearshore BPO expert passionate about CX services in USA and Latin America, helping international companies to understand the new wave of technology and BPO Services.
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BPO Services complex cx environments customer expirience strategy customer support customer support performance cx environments high volume services knowledge transfer managing peak demands measuring customer support nearshore operations Nearshore teams peak demands Reshaping Cost Efficiency training process
