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Nearshore teams that feel like next door
I’ve been thinking a lot about how distance has started to mean something different in service work. From California, the…
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Identifying friction across customer service operations
The East Coast moves with a particular kind of energy, the kind you feel when you step out of Penn…
Jean Moreau
Jean Moreau is a digital marketing expert and content creator passionate about storytelling, social media, and helping brands grow online.
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bilingual support bpo customer services BPO Services BPO Strategy Cultural Alignment in Outsourcing customer expirience strategy customer service customer support Mexico operations nearshore customer support Nearshore teams operational performance outsourced agent quality spanish-speaking customer support support operations
