-
Nearshore teams that feel like next door
I’ve been thinking a lot about how distance has started to mean something different in service work. From California, the…
-
Identifying friction across customer service operations
The East Coast moves with a particular kind of energy, the kind you feel when you step out of Penn…
Jean Moreau
Jean Moreau is a digital marketing expert and content creator passionate about storytelling, social media, and helping brands grow online.
Search
Categories
Tags
BPO Services complex cx environments customer expirience strategy customer support customer support performance cx environments knowledge transfer managing peak demands measuring customer support nearshore operations Nearshore teams peak demands regulated environments Reshaping Cost Efficiency training process
