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What to Look for in a Call Center Company
I have helped a lot of US companies through the process of selecting an outsourcing partner, and the ones that…
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Travel BPO Seasonal: Managing Demand in the West
Seasonal demand is the defining operational challenge of the travel industry. It hits West Coast brands in patterns that are…
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Automotive Support Outsourcing for West Coast Firms
The automotive sector on the West Coast is in the middle of a serious transformation. EV adoption is accelerating faster…
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Mexico Operations: Expanding Your Strategic Support Base
There is a difference between outsourcing a function and building a strategic presence. The companies I see getting the most…
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Strategic Bilingual Support: The Mexico Advantage
If there is one topic that comes up in almost every conversation I have with US operations leaders, it is…
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Costa Rica BPO: Why West Coast Firms Choose San Jose
I get asked about Costa Rica a lot. And honestly, I get why. When West Coast companies start evaluating nearshore…
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Why California Companies Choose Mexico for Customer Support
I have worked in nearshore strategy long enough to recognize patterns. One of the most consistent ones right now is…
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Nearshore Continuous Operations: 24/7 Coverage
In the tech-heavy landscape of the West Coast, we’ve reached a point where “closed for the night” is basically a…
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Continuous Service Availability: Follow the Sun Operations
Living on the West Coast, we are used to a world that never truly sleeps. From the late-night tech pushes…
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Retail Operations Support: E-Commerce Infrastructure
E-commerce volume does not arrive in a straight line. Orders surge. Returns pile up. Customers expect answers in minutes, not…
Alejandra Moreno
Alejandra is a Nearshore BPO expert passionate about CX services in USA and Latin America, helping international companies to understand the new wave of technology and BPO Services.
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bilingual support BPO Services BPO Strategy call center teams Cultural Alignment in Outsourcing customer expirience strategy customer service customer support hospitality call center Mexico operations nearshore customer support Nearshore teams operational performance spanish-speaking customer support support operations
