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Agent Retention in Nearshore Operations: Why It Matters
There is a metric that most companies forget to ask about when evaluating nearshore providers. It is one of the…
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What to Look for in a Call Center Company
I have helped a lot of US companies through the process of selecting an outsourcing partner, and the ones that…
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Travel BPO Seasonal: Managing Demand in the West
Seasonal demand is the defining operational challenge of the travel industry. It hits West Coast brands in patterns that are…
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Automotive Support Outsourcing for West Coast Firms
The automotive sector on the West Coast is in the middle of a serious transformation. EV adoption is accelerating faster…
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Mexico Operations: Expanding Your Strategic Support Base
There is a difference between outsourcing a function and building a strategic presence. The companies I see getting the most…
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Strategic Bilingual Support: The Mexico Advantage
If there is one topic that comes up in almost every conversation I have with US operations leaders, it is…
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Costa Rica BPO: Why West Coast Firms Choose San Jose
I get asked about Costa Rica a lot. And honestly, I get why. When West Coast companies start evaluating nearshore…
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Why California Companies Choose Mexico for Customer Support
I have worked in nearshore strategy long enough to recognize patterns. One of the most consistent ones right now is…
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Nearshore Continuous Operations: 24/7 Coverage
In the tech-heavy landscape of the West Coast, we’ve reached a point where “closed for the night” is basically a…
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Continuous Service Availability: Follow the Sun Operations
Living on the West Coast, we are used to a world that never truly sleeps. From the late-night tech pushes…
Jean Moreau
Jean Moreau is a digital marketing expert and content creator passionate about storytelling, social media, and helping brands grow online.
