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Nearshore teams that feel like next door
I’ve been thinking a lot about how distance has started to mean something different in service work. From California, the…
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Identifying friction across customer service operations
The East Coast moves with a particular kind of energy, the kind you feel when you step out of Penn…
Alejandra Moreno
Alejandra is a Nearshore BPO expert passionate about CX services in USA and Latin America, helping international companies to understand the new wave of technology and BPO Services.
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Agent retention automotive industry bilingual support Bilingual Support from Costa Rica BPO Services Communication Across Channels customer in automotive industry customer support financial operations Geographic Advantage growth strategies hospitality brands live messaging multilingual talent strategies saas support infrastructure
